Join our team as a remote Customer Service professional!

Work: 100 % remote
Start: Immediate 
Position type: Permanent 
Salary: €18,000 - €22,000 annually, based on experience

Responsibilities:

• Offer prompt and efficient technical support to users, addressing both hardware and software inquiries.

• Manage support tickets from reporting to resolution; track and document all issues and maintain updates.

• Analyze and troubleshoot hardware, software, and network problems to find solutions.

• Keep users informed about the progress and resolution of their issues with consistent communication.

• Provide both in-person and remote support, guiding users and ensuring a positive service experience.

• Install and update hardware and software systems; oversee IT setup for joining and departing staff.

• Instruct users on software applications and general IT good practices.

• Implement and adhere to security measures to protect data and system integrity.

Qualifications:

• High school diploma or equivalent, with a preference for IT or technology backgrounds.

• Prior experience in IT support or a customer-centric role.

• Proficiency with Windows and Microsoft 365.

• Outstanding customer service and clear communication skills.

• Knowledge of Microsoft technologies, including Entra ID, Exchange, Teams, and Intune/Autopilot.

• English fluency.

• A Bachelor's degree in system science or related tech field is beneficial.

• English, level B2.