Administration

Customer Service

Jamiaati Recruitment

We are searching for a Customer Service professional to join our fully remote team. You will provide first-line technical support, manage support tickets, troubleshoot IT issues and deliver an excellent customer experience while maintaining security and system reliability.

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100% Remote

Permanent

Jamiaati Recruitment

Full Time

Responsibilities

✓Provide technical support for hardware and software issues.
✓Manage support tickets from creation through resolution.
✓Troubleshoot hardware, software and network problems.
✓Keep users informed about issue progress and resolution.
✓Deliver remote and on-site user support when required.
✓Install, configure and update hardware and software.
✓Assist with IT onboarding and offboarding processes.
✓Train users on Microsoft applications and IT best practices.
✓Apply security procedures to protect company systems and data.

Requirements

✓High school diploma or equivalent, preferably with an IT background.
✓Previous experience in IT support or customer service.
✓Knowledge of Windows and Microsoft 365.
✓Experience with Entra ID, Exchange, Microsoft Teams and Intune/Autopilot.
✓Excellent communication and customer service skills.
✓Bachelor's degree in Systems Science or a related field is considered an advantage.
✓English level B2 or higher.

Benefits

✓Permanent employment.
✓100% remote work.
✓Immediate start.
✓Competitive annual salary.
✓Professional development opportunities.
✓Work with modern Microsoft technologies.

Quick Information

Location

100% Remote

Company

Jamiaati Recruitment

Contract

Permanent

Schedule

Full Time

Salary

€18,000 - €22,000 annually

Start Date

Immediate